# Which users are billed?
# Question

Which users are billed? Do clients and observers also require licenses?

# Answer

Support staff with the roles 'Administrator', 'Manager', and 'Agent' are licensed. System clients and users with read-only rights are not billed. Therefore, the cost depends on the number of employees who directly handle requests or manage support operations, not on the size of the client base.

**Details:** [Which users are billed](https://support.swarmica.ru/article/ru/1001-kakie-polzovateli-tarificiruyutsya.html) · [Swarmica Pricing](https://swarmica.ru/plans)