# How quickly does support respond outside of business hours and on weekends?
# Question

How does support work outside of business hours and where to report a critical incident?

# Answer

The mode and target response times depend on the selected tariff and agreement. Standard plans provide options for 8×5 and 12×5, while enhanced requirements offer extended support. Channels for contacting and the order of escalating a critical incident are specified in the regulations and client agreement.

**Details:** [Support Policy](https://swarmica.ru/support_policy) · [How to Contact Support](https://support.swarmica.ru/article/ru/1417-kak-obratitsya-v-tehpodderzhku-swarmica.html) · [Support Outside Business Hours](https://support.swarmica.ru/article/ru/1025-kak-bystro-reagiruet-podderzhka-v-nerabochee-vremya-i-vyhodnye.html)