# How are issues resolved if the problem is on the integration side with external services?
# Question

Who will look into it if the exchange with an external system stops working?

# Answer

![Diagram of responsibility zones in integration: the external system provider is responsible for its availability, the parties jointly investigate the interface, Swarmica checks its part of the exchange.](https://support.swarmica.com/attachments/U/-/U-hu7nAQ41fj6A-G_a/integration-responsibility.png "Responsibility zones in integration")

*Diagram: external system ↔ joint diagnostics of the interface ↔ Swarmica.*

The Swarmica team diagnoses its part of the exchange: settings, API and webhook calls, event logs, and data processing within the product. The client or the external system provider is responsible for its availability, permissions, network rules, and changes to its interface.

At the interface between systems, the parties jointly identify the source of the failure and exchange technical data. It is useful to document specific responsibility zones when designing the integration.

**Details:** [If the problem is on the integration side](https://support.swarmica.ru/article/ru/1026-kak-reshayutsya-voprosy-esli-problema-na-storone-integracii-s-vneshnimi-servisami.html) · [Responsibility zones in integration](https://swarmica.ru/integrations)