# Telegram tickets always created with /start subject
#### Symptoms

> 'Is it possible to make sure that the /start command does not add a ticket, but the ticket is created with a normal message?'

> 'It's very inconvenient sometimes to have 5 tasks with the 'start' subject. It's inconvenient to look at the list. Highly qualified employees' time is wasted to correct the subject.'

#### Solution

1.  Swarmica version v5.3.0 or later is required
2.  Create a macro in Settings > Automation and Routing > Macros for Requests
3.  Specify the following in Object ID: `{{ event.ticket.id }}`
4.  Specify the following JSON in payload:

```txt
{
  "subject": "New request from {{ event.ticket.requester.name }} in channel {{ event.ticket.source.name }}"
}
```

1.  Save the macro
2.  Go to Settings > Automation and Routing > Event Actions and create a new trigger:
    1.  Event TicketEvent
    2.  Action Macro (select the previously created macro)
        ![](https://support.swarmica.com/attachments/f/y/fyuTVaSJvAXsfBdO_a/image.png)
3.  Add the following conditions:
    Event type = Ticket created
    Ticket: Subject = /start
    Ticket: Source channel: Channel type = telegram

#### ![](https://support.swarmica.com/attachments/S/k/SkpqVfn1-N6mddob_a/image.png)