# How to enable CSAT collection for messengers?
### Symptoms

When using Telegram or WhatsApp channels, you need to enable the collection of the Customer Satisfaction Score (CSAT) when closing tickets/chats. How can this be done?

### Solution

You can enable it in the channel settings - **Request a rating:**

![](https://support.swarmica.com/attachments/9/A/9AX0UlUnVc25zr5x_a/Screenshot_2025-12-08_at_19.39.11.png)