# Deleting files from a comment
# Symptoms
How to delete a file from a comment in a ticket and from the server?
# Solution
In Swarmica, there are 2 types of file deletion: soft and full.
With soft deletion, the file is removed, but there is a mark that the file was.
With full deletion, there is no record of the deleted file in the comment.
:::caution
To make the Attachment Deletion functionality work, you need to enable the ```__delete_comment_attachments``` feature flag. [More details](https://support.swarmica.com/article/ru/596-ficha-flagi-features-vozmozhnost-vklyuchat-i-vyklyuchat-bloki-funkcij-v-swarmica.html) about enabling/disabling feature flags.
:::
## Soft deletion
1. To the right of the attached file, open the menu **Actions - Delete**:
To delete a screenshot, hover over it, then the Actions menu will appear in the upper right corner:
2. In the window that appears, enter the name of the file to confirm the deletion, and select **Delete**:
3. Opposite the deleted file, the corresponding inscription will appear:
In **Events**, there will be a record of the action:
## Full deletion
1. After selecting the **Delete** action, in the window that appears, enter the name of the file and activate the checkbox **Delete completely - Delete**:
2. The file will be completely deleted from the comment, without any mark that it was:
