# Ticket Form Configuration
The ticket form is available to clients in their personal account and is used to collect preliminary information when creating a ticket.

To configure it:

1. Go to **Settings > Ticket Form Settings**.
2. Click **Create**.
3. Enter the name and select whether to use this form by default. Click **Save**.

After creating, you will enter the form configuration window.

In addition to the name and default form switch, you can configure the following standard fields:

* Product
* Version
* Edition
* Platform

These fields have two types of switches:

* **Active** - adds/removes the field from the ticket form.
* **Required** - enables/disables the mandatory filling of the field by the client when creating a request.

In addition to standard attributes, you can also add [custom fields](https://support.swarmica.com/article/ru/124-%D1%81%D0%BE%D0%B7%D0%B4%D0%B0%D0%BD%D0%B8%D0%B5-%D0%B4%D0%BE%D0%BF%D0%BE%D0%BB%D0%BD%D0%B8%D1%82%D0%B5%D0%BB%D1%8C%D0%BD%D1%8B%D1%85-%D0%B0%D1%82%D1%80%D0%B8%D0%B1%D1%83%D1%82%D0%BE%D0%B2.html), which need to be created in advance and set their visibility zone to *Clients (Editing)*. Then such fields become available for adding to the ticket form in the lower section 'Additional Attributes'.