# Problem with changing user permissions
## Symptoms

When attempting to change a user's role, the list does not include the roles **Agent**, **Manager**, **Administrator**.

Message:

*The user limit for your license has been reached. Please contact your account manager to increase the limit*

## Solution

Purchase the required number of users: [sales@swarmica.com](sales@swarmica.com)

## Cause

The user limit on the license has been reached. You can check this in Settings - Swarmica License. The license counts users with the roles **Agent**, **Manager**, **Administrator**. Users with the Employee role, who only have read permissions, can be created in unlimited numbers.