# The bounce 'Solution provided' doesn't go
### Symptoms

Bounces stopped going when changing the status to **Solution provided**.

### Solution

In version 5.7, the behavior of the bounce was changed when the ticket goes to the **Solution provided** status. How it works now:

* When a support staff member manually changes the status to **Solution provided**, the bounce will NOT be sent.
  This is done to reduce the number of emails sent to clients.
* If the ticket automatically moves from the **Awaiting client response** status to **Solution provided** due to client inactivity, the bounce will be sent.

Also, when marking a ticket as resolved, it is recommended to inform the client about this in the response.