# Creating a request for a non-existing customer
# Symptoms

How to create a request for a non-existing customer when creating a request on behalf of a customer?

# Solution

When creating a request manually, the agent's name is substituted in the 'Request From' field by default. However, the agent can click the icon !<img src="https://support.swarmica.com/attachments/e/w/ewvIyAu3cnc5djTC_a/image.png">, to the right of their name, and write the username or email of the user on whose behalf they want to create the request.

If such a user does not exist in the system, they can be invited directly during the request creation process. The newly created user will receive an invitation via email with a link to set/change their password, and the request will be available to them in the Swarmica personal account.

!<img src="https://support.swarmica.com/attachments/v/I/vItrdzzWusXH744X_a/image.png">