# Automatically changing ticket status when responding
# Symptoms

Is it possible to automatically change the status when sending a response to a request, so as not to select it manually

# Solution

Yes, you can click the arrow on the **Reply** button and select one of the statuses:

*   Awaiting customer response
*   Solution provided

![](https://support.swarmica.com/attachments/B/J/BJ4I-I1ZMYmVnOOA_a/image.png)