# Управление брендами
Swarmica provides a flexible branding mechanism that allows you to style your system using css/html and make your own display settings for:

* The external knowledge base portal for customers.
* The internal helpdesk system view for agents.
* Email styles.

# Creating a Brand

1. Go to **Settings - Brand Management**.
2. Click **Create** new in the upper right corner.
3. Enter the name and mark it as the default. Click **Save**.

# Brand Management

All fields within the brand are optional. They are divided into several subcategories.

## Support Staff Anonymity

Used if you want "Alias" (a general name for the support service) to be seen instead of the agent's real name in the ticket.

* **Enable anonymity** - a checkbox for enabling/disabling the alias.
* **Alias** - replacement for agents' names. For example,
  *Swarmica Support Team.*

## Webpage View

The internal view of the ticketing system, which is only available to authorized users.

* **HTML Title** - the HTML title that will be displayed in the browser tab title.
* **Theme Styles** - colors, fonts, styles, etc., that can be set within the ticketing system.
    [Example.](https://support.swarmica.com/article/ru/118-%D0%BA%D0%B0%D0%BA-%D0%BA%D0%B0%D1%81%D1%82%D0%BE%D0%BC%D0%B8%D0%B7%D0%B8%D1%80%D0%BE%D0%B2%D0%B0%D1%82%D1%8C-%D1%82%D0%B5%D0%BC%D1%83-%D0%B2-swarmica.html)
* **Logo** - logo for the login page.
* **Spinner** - progress loading indicator in GIF format.
* **Favicon** - icon for the browser tab in .ico or .png format.

## Email Styles

Styles used in email notifications for all types of users.

* **CSS Styles** - CSS code that will be inserted into the HTML code of email notifications.
* **Header** - HTML code that will be embedded in the top part of the email notification.
* **Footer** - HTML code that will be inserted into the bottom part of the email notification.
* **Auto-response** - text of the automatic response in HTML format, which the system sends to users trying to open a ticket by email, if this is prohibited by system settings.

## Public Knowledge Base Portal Styles

Appearance of the public knowledge base portal and articles available to unauthorized users.

* **HTML Head Code** - HTML code that will be inserted into the head section on the public portal to display metadata, load additional styles, fonts, etc.
* **Header** - HTML code that will be inserted into the top part of the public knowledge base portal page.
* **Footer** - HTML code that will be inserted into the top part of the public knowledge base portal page.