# Skill Management
Swarmica allows you to create an entity called a *skill*, which is essentially a preconfigured tag. This skill can then be assigned to an agent or a ticket for the purposes of auto-assignment and ticket routing based on the agents' skills. 

Additionally, skills can be used to set up additional filtering and reports. 

![](https://support.swarmica.com/attachments/c/Z/cZUY-rvyIbUn1CXW_a/Screenshot_2026-05-28_at_13.42.27.png) 

### Setting Up Skills 

Available for the *Administrator* role. 

1. Go to **Settings - Skill Management**. 
2. Click the **Create** button. 
3. Enter the name, description, and color of the tag. Click **Save**. 

### Adding a Skill to an Agent's Profile 

1. Go to **Settings - Manage Employee** - select the desired one. 
2. In the **Skills** section, click on the button ![](https://support.swarmica.com/attachments/A/c/AcsyWMxdJc4TnQ7E_a/image.png) 
3. Add the necessary skills to the agent's profile. 

### Adding a Skill in a Ticket 

1. Go to the ticket. 
2. In the metadata column on the right, go to the **Skills** block. 
3. Click ![](https://support.swarmica.com/attachments/i/f/ifqjc5WuHEw-V6Qi_a/image.png) to select skills. 

If you have enabled automatic ticket routing, tickets will be assigned to agents when their selected skills match.