# Managing Companies
A company is an entity that is used to group several users (clients) into one organization. Typically, a company is used for a legal entity, while [clients](https://support.swarmica.com/article/ru/151-%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D0%B5-%D0%BA%D0%BB%D0%B8%D0%B5%D0%BD%D1%82%D0%B0%D0%BC%D0%B8.html) are its employees.

Companies can be created in different ways:

- Manually
- [When synchronized from a CRM system](https://support.swarmica.com/article/ru/153-integraciya-s-crm-sistemami.html)
- [When migrating from another system.](https://support.swarmica.com/article/ru/155-%D0%B2%D0%BE%D0%B7%D0%BC%D0%BE%D0%B6%D0%BD%D0%B0-%D0%BB%D0%B8-%D0%BC%D0%B8%D0%B3%D1%80%D0%B0%D1%86%D0%B8%D1%8F-%D0%B2-swarmica-%D0%B8%D0%B7-%D0%B4%D1%80%D1%83%D0%B3%D0%BE%D0%B9-%D1%82%D0%B8%D0%BA%D0%B5%D1%82%D0%BD%D0%BE%D0%B9-%D1%81%D0%B8%D1%81%D1%82%D0%B5%D0%BC%1%8B.html)

### Creating a company manually

1. Go to **Clients - Companies and click Create.**
2. Enter the name and domain of the company you are creating.

### Company properties

After creating a company, you will go to its properties.

- **Name.** The name of the company that is displayed in tickets
- **SLA Package.** [SLA policy](https://support.swarmica.com/article/ru/127-%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D0%B5-sla-%D0%BF%D0%BE%D0%BB%D0%B8%D1%82%D0%B8%D0%BA%D0%B0%D0%BC%D0%B8.html), which will be assigned to all tickets created by users of this company.
- **Mode of operation.** You can [assign a schedule](https://support.swarmica.com/article/ru/126-%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D0%B5-%D1%80%D0%B0%D1%81%D0%BF%D0%B8%D1%81%D0%B0%D0%BD%D0%B8%D1%8F%D0%BC%D0%B8.html) according to which [SLA counters](https://support.swarmica.com/article/ru/127-%D1%83%D0%BF%D1%80%D0%B0%D0%B2%D0%BB%D0%B5%D0%BD%D0%B8%D0%B5-sla-%D0%BF%D0%BE%D0%BB%D0%B8%D1%82%D0%B8%D0%BA%D0%B0%D0%BC%D0%B8.html) for tickets entered by this user will be taken into account.
- **Domain.** When selecting a company's domain, ALL users with that domain will automatically fall into this company, and their tickets will be assigned SLA set up for this company. IMPORTANT! By default, a user sees only their own tickets and cannot see other users' tickets in the company.
- **Account manager.** Shows which account manager is responsible for the company.
- **Subscribe.** An employee subscribed to a company is automatically added to the bcc of all tickets entered by company users.
- **Custom fields.** You can create and assign [custom fields](https://support.swarmica.com/article/ru/124-%D1%81%D0%BE%D0%B7%D0%B4%D0%B0%D0%BD%D0%B8%D0%B5-%D0%B4%D0%BE%D0%BF%D0%BE%D0%BB%D0%BD%D0%B8%D1%82%D0%B5%D0%BB%D1%8C%D0%BD%D1%8B%D1%85-%D0%B0%D1%82%D1%80%D0%B8%D0%B1%D1%83%D1%82%D0%BE%D0%B2.html) to the Company entity.
- **Company users.** All users [assigned manually](https://support.swarmica.com/article/ru/33-%D1%81%D0%BC%D0%B5%D0%BD%D0%B0-%D0%BA%D0%BE%D0%BC%D0%BF%D0%B0%D0%BD%D0%B8%D0%B8-%D0%BF%D0%BE%D0%BB%D1%8C%D0%B7%D0%BE%D0%B2%D0%B0%D1%82%D0%B5%D0%BB%D1%8F-%D0%B8-%D0%BF%D0%B5%D1%80%D0%B5%D0%BD%D0%BE%D1%81-%D1%82%D0%B8%D0%BA%D0%B5%D1%82%D0%BE%D0%B2.html) or by domain match.
- **Company requests.** All tickets from all users of the company.
- **Company keys.** License keys assigned to the company.

![](https://support.swarmica.com/attachments/6/T/6TZ6LIAgEcaW3WxG_a/Screenshot_2026-06-16_at_13.28.14.png)