# Changing the order of blocks on the ticket screen
## Question

Is it possible to change the order of blocks (panels) in a ticket?

## Answer

The ability to drag and collapse blocks in a ticket was added in version 5.10.

To change the position of a block, hover the cursor over its name, hold down the left mouse button and drag it:

<img height="271" width="438" src="https://support.swarmica.com/attachments/1/v/1v44FHzKEaWor4Ff_tc/NzM3NDgyLjA1NDQ2NzM0MTc3NjMxMzQ5NDAzNg.png" />

To collapse, double-click on the header.

::video{src="https://support.swarmica.com/attachments/Z/W/ZWY7RZ8D3xq8EKId_a/Screen_Recording_2026-04-16_at_11.20.39.mov" muted="1" controls="1"}



:::note
To return to the default view, go to your profile and **Reset ticket screen settings**:

<img height="118" width="536" src="https://support.swarmica.com/attachments/M/i/MiQ0IuVFiSWvMEpB_a/Screenshot_2026-04-16_at_11.59.50.png" />
:::