# Notification of clients when creating a request outside working hours
# Symptoms

It is necessary to create automatic messages (intervals) to send to clients if they create a request outside working hours.

# Solution

1. Go to **Settings - Actions** by event, click **Create, Macro**
2. Select *Event type = Ticket event*
3. Add value *Event type = Ticket created*
4. Add *Ticket: Created* and select `[..]`
5. Create a Macro on the right and write the necessary comment.
6. Do not forget to give names to the action and macro in the corresponding fields
7. Enable and save

![](https://support.swarmica.com/attachments/4/8/48aJMou8bRrOs8S__a/image.png)