# Creating a request through the Personal Account
### Video

::video{src="https://support.swarmica.com/attachments/R/n/RnV7gClB_tnsqIfF_a/ticket_creation.mp4" muted="1" controls="1"}

One of the recommended ways to create a request to technical support is through the client's Personal Account due to the following advantages:

* Authorization and SLA assignment by key.
* Collecting incoming parameters and setting taxonomy through [ticket form setup.](https://support.swarmica.com/article/ru/125-nastrojka-formy-zavedeniya-zayavok.html)
* Preempting tickets due to automatic proposals of solutions from the Knowledge Base.

### Personal Account Login

To access the Personal Account:

1. The client must go to the address of your support portal, for example - [https://support.yourdoamin.tld](https://support.yourdoamin.tld)
2. Click the **Sign In** button in the upper right corner.
3. Then you need to register or remind the password if the account already exists.

After logging in, the client has access to two sections:

* Tickets - to manage their own or their company's tickets if they have [the appropriate role.](https://support.swarmica.com/article/ru/156-kak-sdelat-tak-chtoby-klient-mog-videt-tikety-ot-vseh-drugih-polzovatelej-kompanii.html)
* Knowledge base articles.

### Creating a new ticket

1. Go to the **Tickets** section and click **Create New**:
       ![Image](https://support.swarmica.com/attachments/j/I/jIgareHy7tPkOaPn_a/Screenshot_2026-06-02_at_19.24.05.png)
2. Fill in all the required fields.
3. Write the **Subject of the Appeal**. At the same time, an automatic search for possible solutions in the Knowledge Base will be performed in the **Subject of the Appeal** field, and all the solutions found will be proposed in the right column. You can open, read and apply the appropriate solution:
    
  ![Image](https://support.swarmica.com/attachments/5/8/58Bws_Z7K_ZNeUbt_a/Screenshot_2026-06-02_at_19.20.49.png)

  If the **The solution helped** button is clicked, the ticket creation process will be interrupted, assuming that the problem has been solved
4. If none of the proposed solutions are satisfactory, then simply continue describing the problem.
5. After filling out the **Description**, **Neural Search** will appear to find an answer in the Knowledge Base using the **AI Assistant**: ![Image](https://support.swarmica.com/attachments/F/x/FxbtFv8VH3CrN9Zx_a/Screenshot_2026-06-02_at_19.21.13.png)
6. Attach the necessary files (if required) and click **Create.**