# Error when creating a ticket from the Swarmica interface
# Symptoms

When attempting to send a message to support or create a ticket, the following error occurs:

```txt
Creating tickets via the web interface is disabled by the system administrator. Please use alternative communication channels with support
```

```txt
The channel is disabled by the system administrator, please use alternative channels to create a ticket
```

# Solution

### Option 1

Manually select the required **Source channel** from the list when creating a ticket:

![](https://support.swarmica.com/attachments/T/O/TO2TIIsJm7u25W3R_a/Screenshot_2026-10-05_at_14.37.12.png)

### Option 2

Enable the **Swarmica UI** channel on the server in Swarmica **Settings** \- **Channels** \- **Web**:

![](https://support.swarmica.com/attachments/F/x/Fx-z9bb0fHdJ9zLI_a/Screenshot_2026-10-05_at_12.50.04.png)

# Cause

The web channel for creating tickets is disabled.