# How to prove the payback of the transition and the impact on staff, speed, and support costs?
# Question

How to prove the payback of the transition and the impact on staff, speed, and support costs?

# Answer

Payback is calculated based on your initial data, not a universal percentage. Typically, the volume of requests, the average processing time, the cost per hour of an employee, the share of repeated questions, the cost of the current system and its maintenance, as well as the expected share of self-service and automation are taken into account.

For a preliminary assessment, you can use the Swarmica calculator. After that, we will help you check the calculation on your scenarios. For example, after switching to Swarmica, UserGate reduced the first response time from an hour to 15 minutes, the independent release of a new engineer accelerated from 12 to 3 months, and 21% of incoming requests began to be closed through self-service.

**Details:** [Cost Savings Calculator](https://swarmica.ru/calculator) · [UserGate Case](https://swarmica.ru/case-usergate)