# Can a request be created for an arbitrary business event?
# Question

Can a request be created for an arbitrary business event?

# Answer

Yes. The source can be an external system via API, an employee, or an AI agent. When creating, you can pass the necessary fields and then assign a group or a responsible person using the passed data, automation rules, or a script.

For example, a request can be created for a monitoring event, a change in CRM, the result of an AI agent check, or a manual decision by an employee. The specific scheme depends on the event source and the necessary routing rules.

**See more:** [Integrations via API and webhooks](https://swarmica.ru/integrations) · [Automation by events](https://swarmica.ru/automation)