# Can the manager's approval be required when changing a ticket to the 'On hold' status?
# Question

Can the manager's approval be required when changing a ticket to the 'On hold' status?

# Answer

Approval can be arranged using automation after changing the ticket to 'On hold'. Automation sends such a ticket to a manager for verification. The manager can confirm the change and keep the ticket in 'On hold', or return it to work by reopening the ticket.

**See also:** [Swarmica event automation](https://swarmica.ru/automation) · [Ticket statuses](https://support.swarmica.com/article/ru/197-статусы-заявок.html)