# Can hierarchical escalation be set up for the next line with a mandatory checklist?
# Question

Can hierarchical escalation be set up for the next line with a mandatory checklist?

# Answer

Support lines can be represented by groups, and ticket transfer and notifications can be set up by rules. The checklist is included in the template, which the employee adds to the ticket during escalation and fills out before transferring. The requirement to fill out the checklist is закрепляют in the team's work regulations.