# Is the chat highlighted if the allowed response time to the client is exceeded?
# Question

Is the chat highlighted if the allowed response time to the client is exceeded?

# Answer

Swarmica uses the SLA index. Based on it, you can set up automations, notifications, and signaling for exceeding the allowed response time.

**Details:** [What is the SLA Index](https://support.swarmica.com/article/ru/1504-что-такое-индекс-sla.html) · [How to Set Up Notifications for SLA Violations](https://support.swarmica.com/article/ru/1883-как-настроить-отправку-уведомлений-по-нарушению-sla-политик.html) · [Swarmica Automation](https://swarmica.ru/automation)