# Can we compare the frequency of categories of requests with the time to resolve them?
# Question

Can we compare the frequency of categories of requests with the time to resolve them?

# Answer

Yes. In a custom report, you can compare the number of requests in each category with the time to resolve them.

For this, requests must have a unified classification and a selected time metric. For example, for each category, you can display the number of resolved requests and the average interval from creation to providing a solution. If another metric is needed — such as working time according to SLA or actual labor costs — it is set separately.

This report helps to see not only frequent topics but also topics that support spends a lot of time on.

**See also:** [Custom fields](https://support.swarmica.com/article/ru/124-кастомные-поля.html) · [Filter management](https://support.swarmica.com/article/ru/150-управление-фильтрами.html) · [Request statuses](https://support.swarmica.com/article/ru/197-статусы-заявок.html) · [Visualizing custom metrics](https://swarmica.ru/reports)