# Can an arbitrary CSAT scale be used, for example from 1 to 10?
# Question

Can an arbitrary CSAT scale be used, for example from 1 to 10?

# Answer

No. The built-in CSAT scale cannot be changed. A five-point scale is used for tickets and web chats, and a two-point scale for messengers. CSAT values are normalized into a percentage representation.

If a ten-point scale is critical for you, contact our representative to submit a request for consideration.