# SLA on the Ticket Screen
<h1>SLA on the Ticket Screen</h1>
<p>The SLA block on the ticket screen shows the status of the SLA targets applied to the ticket. For an overview of the ticket screen, see <a href="https://support.swarmica.com/article/en/196-ticket-page.html">Ticket Screen</a>.</p>
<h2>Configuring SLA</h2>
<p>SLA policies are created and configured under <strong>Settings → SLA policy management</strong>. Learn more in <a href="https://support.swarmica.com/article/en/127-managing-sla-policies.html">Managing SLA policies</a>.</p>
<h2>Counter display modes</h2>
<p>Each component of the SLA block is a timer for an SLA target. Click a counter to change its display mode. The selected mode is also used in subsequent open tickets; different counters can use different modes.</p>
<img src="https://support.swarmica.com/attachments/l/m/lmhJppAk6LTFlDLf_a/image.png" />
<ol><li><strong>Countdown to the SLA deadline</strong><br /><img src="https://support.swarmica.com/attachments/N/1/N1tMR-4gJIzfLdy7_a/image.png" /></li><li><strong>SLA target</strong><br /><img src="https://support.swarmica.com/attachments/2/x/2x6F0d-XrUT05BvR_a/image.png" /></li><li><strong>Elapsed SLA time</strong><br /><img src="https://support.swarmica.com/attachments/H/Y/HY1wJQQsS61w8_FF_a/image.png" /></li><li><strong>Progress bar</strong> — shows target progress as a percentage. If the target is not met by the deadline, the indicator reaches 100% and turns red.<br /><img src="https://support.swarmica.com/attachments/D/Q/DQpKpwoHwkslwSCU_a/image.png" /></li></ol>