# Bidirectional request linking
# Symptoms

Sometimes it is necessary to link two (or more requests), is it possible to add the option to link requests mutually? Now the link works in one direction only.

Let's imagine a situation where a customer creates request 789 and says, we are working in parallel with you on 123 and 456. The agent looks and sees that the other two requests are handled by other engineers, he wants to notify his colleagues.

# Solution

Bidirectional request linkage is available starting from version 5.8

1.  Enter a keyword for searching in the KCS search widget in the right part of the ticket screen
2.  Go to the **Requests** tab
3.  Find the necessary comment from the request of interest and click **Add to request**

![](https://support.swarmica.com/attachments/S/W/SWEtZD0PpPY2vnJj_a/image.png)