# Messages are not delivered in Whatsapp
# Symptoms

Messages are not delivered in Whatsapp - no ticket is created, no response is added to the ticket/chat

In the logs `docker logs -f swarmica-whatsapp_green-1` error:

```txt
Request was failed with status code: 400. Data: Message cannot be received because custom webhook url is set. Go to cabinet, clear webhook url for instance: XXXXXXXXXX and wait for about 1 minute for another attempt
```

# Solution

1.  Go to [https://console.green-api.com/app/api/setSettings](https://console.green-api.com/app/api/setSettings)
2.  Save empty fields:

<img height="444" width="694" src="https://support.swarmica.com/attachments/3/p/3paIRN-1cyYaSVEh_a/Screenshot_2025-01-29_at_13.46.51.png" />

# Reason

The integration is designed for a standard webhook, messages from Whatsapp will not reach Swarmica with a custom webhook.