# The 'Product' field is not available for editing in resolved tickets
# Symptoms

The **Product** field can only be changed for tickets in the status **New**, **Open**, **On hold** and **Awaiting response**.

# Solution

This setting exists to ensure data consistency, including counting statistics.

However, if the ticket is in the **Solution provided** status, then it can be re-opened, the field changed, and returned to the resolved status.

:::danger
A follow-up message will be sent to the customer about closing the ticket.
:::