# Chats from Telegram bot are created as tickets
# Symptoms

Chats from the Telegram bot create tickets in the system instead of chats.

# Solution

1. Go to **Settings - Channels - Telegram**.
2. Select **Create - Chats**:

<img height="255" width="559" src="https://support.swarmica.com/attachments/G/b/GbO4WWOc1HsC6_0Y_a/Screenshot_2025-02-17_at_16.04.12.png" />

# Cause

The Telegram settings are set to create **Requests**.