# What is the difference between the 'Offline' status and 'Ending chat'?
# Question

What is the difference between the 'Offline' status and 'Ending chat'?

# Answer

**Offline** is a permanent status where chats are not assigned to the agent. To change the status to **Online**, it must be set manually.

**Ending chat** is a temporary status for 10 minutes, which is set automatically by the system after ending a chat. This is done so that the agent can fill out a ticket, write to the client, create an article, etc.
After 10 minutes, the status will automatically change to **Online** so that the agent can continue working in chats.