# Formatting applies to the entire text of the response
# Symptoms

In the response editor in the ticket, the 'Quote' or 'Code block' formatting applies to the entire text, not just a part of it.

# Solution

Divide the text into meaningful blocks that should have different formatting (code, quote, plain text), separating paragraphs with a regular line break (by pressing Enter). Each of these blocks will apply formatting only within its boundaries:



::video{src="https://support.swarmica.com/attachments/1/t/1tOh-KO3JlnBNuZq_a/Screen_Recording_2025-04-03_at_10.25.08.mov" muted="1" controls="1"}



If you need to apply uniform formatting to a block of text while still preserving line breaks within it, use Shift+Enter to create such texts:



::video{src="https://support.swarmica.com/attachments/X/K/XK6NyPpArMKaduPJ_a/Screen_Recording_2025-04-03_at_10.26.05.mov" muted="1" controls="1"}



# Cause

The 'Quote' and 'Code block' text formats operate at the level of a single paragraph (block), not a fragment of it. That is, when selecting the 'Quote' format, the entire paragraph will be formatted as a quote.

If the text is visually divided into paragraphs, but formatting is still applied to the entire text even when only one paragraph is selected, this means that the text contains so-called 'soft line breaks' or soft breaks - line breaks within a single paragraph without separating it into separate paragraphs in the HTML markup. Such soft breaks are set within a single block by pressing Shift+Enter.