# Incorrect ticket statistics display
# Symptoms

For the past week, many tickets have been created, but they are not visible in the statistics

# Solution

To recalculate the statistics:

1.  Place the tickets in the appropriate groups
2.  Go to the Analytics section and at the bottom of the screen, click **Recalculate Metrics**, specify the interval back that needs to be recalculated.

    ![](https://support.swarmica.com/attachments/T/o/Toq4FDkKuuAC7VV0_a/image.png)

# Cause

For tickets to be taken into account in the statistics, several conditions must be met:

1.  Tickets must belong to some group. It is recommended to do this through the rule mechanism [Auto-Assignment](https://support.swarmica.com/articles/304)
2.  The group must not be excluded from metric counting