# How to assign the Email channel to a group
# Symptoms

How to make all requests from a specific email be assigned only to a specific group?

# Solution

1. Go to **Settings - Automatic assignment of requests - Create a new rule**:
  
  ![](https://support.swarmica.com/attachments/g/7/g7QF1trOBsREX8rE_a/Screenshot_2026-06-18_at_11.34.49.png)
2. Enter the Name and Description of the rule in all added locales.
3. In the conditions, select **Source channel =** the address of your Email channel and click **Add**
  
  <img height="81" width="611" src="https://support.swarmica.com/attachments/_/F/_FK0mTEppb4pIyq3_a/Screenshot_2026-06-18_at_11.38.23.png" />
4. Next, select the group you want to assign the channel to:
  
  <img height="61" width="516" src="https://support.swarmica.com/attachments/m/X/mXuTaCmAAuDDKTs7_a/Screenshot_2026-06-18_at_11.38.30.png" />
5. If you want to move all requests from the Email channel to the group without assigning anyone, check the flag **And do not assign anyone**:
  
  <img height="55" width="448" src="https://support.swarmica.com/attachments/U/v/UvruzzgmlCSEO-7F_a/Screenshot_2026-06-18_at_11.40.03.png" />
6. If you need to assign a Responsible person, set the conditions for selecting them:
  
  
  ![](https://support.swarmica.com/attachments/H/D/HDau--kHUIXfklF0_a/Screenshot_2026-06-18_at_11.41.44.png)
7. Save the rule.
8. Add the rule to the active rules by clicking **+**.
  
  <img height="217" width="694" src="https://support.swarmica.com/attachments/9/0/902Ls22-qG2HUD7o_a/Screenshot_2026-06-18_at_11.42.53.png" />

After completing these steps, the automatic assignment rule will start working, and all requests sent to the specified Email channel will be placed in the selected group.