# Automatic article creation from a ticket using AI
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**To add and configure an AI provider in your Swarmica account, contact support.**
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You can instruct an artificial intelligence to create an article from a ticket. To do this, in the right part of the ticket page, in the KCS Articles block, click the bright icon ![](https://support.swarmica.com/attachments/i/m/imbUGjdoc58_Isz6_a/image.png)

![](https://support.swarmica.com/attachments/3/m/3mx6w9ayq4xg5TWf_a/image.png)

The neural network will generate an article based on the question and answer to the client.

Example of a dialog and the generated article:

![](https://support.swarmica.com/attachments/a/Y/aYRGd9ngrwfHHPQF_a/image.png)

The article can be edited. After completing the work on it, it must be saved.

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