#1018: Connect Beeline Cloud PBX

Connect Beeline Cloud PBX in Swarmica to register incoming calls as requests and save call recordings in comments upon completion.

Preparation on the Beeline side (CRM, recommended)

You will need a subscription to Beeline Cloud PBX, which includes the additional options of CRM integration and call recordings.
To connect API integration, follow these steps:

1. Go to the Beeline PBX personal account > Features.
2. Go to the Integrations tab.
3. Find the CRM > Partners > Swarmica item, enable it, and create a new token.

To connect call recordings, follow these steps:

1. Go to the Beeline PBX personal account > Features.
2. Go to the Employee Monitoring tab.
3. Find the Call Recordings item and enable it.

Preparation on the Beeline side (API token)

You will need a subscription to Beeline Cloud PBX, which includes the additional options of API integration and call recordings.
To connect API integration, follow these steps:

1. Go to the Beeline PBX personal account > Features.
2. Go to the Integrations tab.
3. Find the API Integration item, enable it, and create a new token.

To connect call recordings, follow these steps:

1. Go to the Beeline PBX personal account > Features.
2. Go to the Employee Monitoring tab.
3. Find the Call Recordings item and enable it.

Preparation on the Swarmica side

Under the Administrator account, go to Settings > Channels > Beeline PBX and create a new channel.
Specify the settings:

• Name: ANY_NAME, FOR EXAMPLE YOUR NUMBER
• API URL:
  https://cloudpbx.beeline.ru/integration/core/api/ - if the integration type is "CRM"
  https://cloudpbx.beeline.ru/apis/portal/ - if the integration type is "API token"
• Token: TOKEN from either of the steps above
• Integration type: CRM or API token, corresponding to your choice

When you are ready to receive calls as tickets, switch the "Enabled" slider to "Enabled" and save the changes.