#1035: How can a virtual AI agent be connected?
Отредактирована: сегодняQuestion
How can this virtual agent be connected to a ticket? Where are its settings?
Answer
The AI agent uses Public articles in the Swarmica Knowledge Base. For its correct and efficient operation, a sufficient number of public articles are required, answering the most common questions of your users.
- Connect the AI in Settings > AI Provider > YAndexGPT - Neurosearch section - enabled for clients.
If you enable it for the first time, then for some time you may see the status 'Training', which depends on the number of articles in the knowledge base.
- The AI agent is enabled for a specific channel. First, you need to connect at least one channel in Settings > Channels. The most common (default) option is the Email channel.
Next, go to the settings of this channel and enable the checkbox AI agent
After enabling, all incoming requests on this channel will be processed by the AI agent.
In each ticket created from this channel, a checkbox AI agent will also appear, which employees can disable if they need to take the ticket over and continue communication.
