Logo
ХелпдескУправление знаниямиБизнесуТарифыЧто такое KCS?Блог
Русский
Личный кабинет
Настройка системы
© 2023 - 2026 ООО «Свормика». Swarmica - Платформа управления знаниями и ресурсами техподдержки. Версия: 6.1.2

#1167: Mail is not sent from Swarmica

Отредактирована: сегодня

Symptoms

  • When trying to add a Telegram account, confirmation codes do not arrive.
  • During user registration, the activation code email does not arrive; similarly, when adding a user through an invitation, the email does not arrive.
  • We connected the mail via IMAP, the test message does not go out (although it reports "Successfully sent"). If you create a new user with an invitation, invitations do not reach them.

Solution

Switch the mode Email configuration to SMTP in Settings - Swarmica Settings:

Reason

The File mode was enabled to prevent 'spam' of live clients if a боевой postal mailbox is connected.

In newly installed systems, this function is enabled by default.