Symptoms

How to delete a file from a comment in a ticket and from the server?

Solution

In Swarmica, there are 2 types of file deletion: soft and full. 

With soft deletion, the file is removed, but there is a mark that the file was. 
With full deletion, there is no record of the deleted file in the comment.

Soft deletion

1. To the right of the attached file, open the menu Actions - Delete:
        
        
   To delete a screenshot, hover over it, then the Actions menu will appear in the upper right corner:
        

2. In the window that appears, enter the name of the file to confirm the deletion, and select Delete:
        

3. Opposite the deleted file, the corresponding inscription will appear:
        
     

   In Events, there will be a record of the action:
        

Full deletion

1. After selecting the Delete action, in the window that appears, enter the name of the file and activate the checkbox Delete completely - Delete:
        
2. The file will be completely deleted from the comment, without any mark that it was: