#125: Ticket Form Configuration

The ticket form is available to clients in their personal account and is used to collect preliminary information when creating a ticket.

To configure it:

1. Go to Settings > Ticket Form Settings.
2. Click Create.
3. Enter the name and select whether to use this form by default. Click Save.

After creating, you will enter the form configuration window.

In addition to the name and default form switch, you can configure the following standard fields:

• Product
• Version
• Edition
• Platform

These fields have two types of switches:

• Active - adds/removes the field from the ticket form.
• Required - enables/disables the mandatory filling of the field by the client when creating a request.

In addition to standard attributes, you can also add custom fields, which need to be created in advance and set their visibility zone to Clients (Editing). Then such fields become available for adding to the ticket form in the lower section 'Additional Attributes'.