Symptoms

Automatic messages are required for the web chat:

1. At chat start
2. If the chat is running outside of business hours

Solution

Configuration is possible using scripts and macros.

1. Take the example script and edit the message texts in it
2. Make sure you have a created schedule assigned to the company/group or SLA policy
3. Go to Settings > Scripts and click Create. Select the role Administrator and enter the script name.
4. In the window that opens, in the script field, upload the edited script from step 1. Click Save.
5. Go to Settings > Action by event and click Create
6. Fill in the name, Event Type = TicketEvent, Action Type = Script, and in Action select the created script. Click Save
7. In the window that opens, in the Run if event meets conditions field, insert

{
  "event": 9,
  "ticket__status__in": [
    "NEW",
    "OPEN"
  ],
  "ticket__source__channel_type": "WIDGET"
}

Save the event and in the list of actions, click Run selected action