#1315: How to recalculate SLA metrics counters in tickets?
Отредактирована: сегодняSymptoms
The keys, SLA policies, or schedule for a ticket in a status other than Closed have been changed. It is necessary to recalculate the SLA counter readings in this ticket(s).
Solution
Run the command on the server:
docker exec --env-file .env -it swarmica-django-1 python manage.py recalculate_sla
ATTENTION! The command recalculates all unclosed tickets! It is recommended to run this command during non-working hours as it puts a heavy load on the server.