Swarmica provides a flexible branding mechanism that allows you to style your system using css/html and make your own display settings for:

• The external knowledge base portal for customers.
• The internal helpdesk system view for agents.
• Email styles.

Creating a Brand

1. Go to Settings - Brand Management.
2. Click Create new in the upper right corner.
3. Enter the name and mark it as the default. Click Save.

Brand Management

All fields within the brand are optional. They are divided into several subcategories.

Support Staff Anonymity

Used if you want "Alias" (a general name for the support service) to be seen instead of the agent's real name in the ticket.

• Enable anonymity - a checkbox for enabling/disabling the alias.
• Alias - replacement for agents' names. For example,
  Swarmica Support Team.

Webpage View

The internal view of the ticketing system, which is only available to authorized users.

• HTML Title - the HTML title that will be displayed in the browser tab title.
• Theme Styles - colors, fonts, styles, etc., that can be set within the ticketing system.
  Example.
• Logo - logo for the login page.
• Spinner - progress loading indicator in GIF format.
• Favicon - icon for the browser tab in .ico or .png format.

Email Styles

Styles used in email notifications for all types of users.

• CSS Styles - CSS code that will be inserted into the HTML code of email notifications.
• Header - HTML code that will be embedded in the top part of the email notification.
• Footer - HTML code that will be inserted into the bottom part of the email notification.
• Auto-response - text of the automatic response in HTML format, which the system sends to users trying to open a ticket by email, if this is prohibited by system settings.

Public Knowledge Base Portal Styles

Appearance of the public knowledge base portal and articles available to unauthorized users.

• HTML Head Code - HTML code that will be inserted into the head section on the public portal to display metadata, load additional styles, fonts, etc.
• Header - HTML code that will be inserted into the top part of the public knowledge base portal page.
• Footer - HTML code that will be inserted into the top part of the public knowledge base portal page.