#1497: Error accessing the knowledge base

Symptoms

An error occurred when opening the knowledge base:

Error: Instance not found!

The following error is observed in the logs of the swarmica-helpcenter-1 container:

[app]  ERROR  { status: 400, method: 'GET', url: 'http://django:5000/api/instance/' }

Or:

[app]  ERROR  { status: undefined,  method: 'GET', url: 'https://my.swarmica.tld/api/instance/' }

Solution

To resolve the issue, follow these steps:

1. Add the django value, separated by a comma, to the DJANGO_ALLOWED_HOSTS variable in the /root/swarmica/.env file, for example:

   DJANGO_ALLOWED_HOSTS=my.swarmica.tld,django.
   

2. Uncomment the line

   INSECURE_HTTP_SERVER=1
   

3. Set the value of the variable

   NEXT_PUBLIC_HELPCENTER_SERVER_API_URL=http://django:5000
   

4. Reload the containers using the command:

   docker compose down && docker compose up -d
   

Cause

The Swarmica server is not accessible to itself through the external network due to network settings.