Symptoms

The client reported that emails have stopped coming to Swarmica, although they are present in the mail.

In the logs, in the email channel settings, and in the SMTP Relay settings, the error is:

[Errno 111] Connection refused

Solution

It is necessary to contact the administrators to determine the reason for the connection problem with the mail server.

Cause

The problem is related to the loss of connection to the mail server.