Symptoms

It is necessary to create automatic messages (intervals) to send to clients if they create a request outside working hours.

Solution

1. Go to Settings - Actions by event, click Create, Macro
2. Select Event type = Ticket event
3. Add value Event type = Ticket created
4. Add Ticket: Created and select [..]
5. Create a Macro on the right and write the necessary comment.
6. Do not forget to give names to the action and macro in the corresponding fields
7. Enable and save