Instructions

In Swarmica, using parameters passed with the corresponding event is supported in the notification text. A detailed description of the parameters passed in the corresponding events can be found in this article.

Frequently used parameters:

{{ event.ticket.id }} - Ticket ID
{{ event.ticket.priority }} - Ticket priority
{{ event.ticket.status }} - Ticket status
{{ event.ticket.subject }} - Ticket name
{{ event.ticket.requester.name }} - Requester's name
{{ event.ticket.requester.organization.name }} - Name of the requester's organization

Example of a message template:

"{{ event.ticket.requester.name }} ({{ event.ticket.requester.organization.name if event.ticket.requester.organization else "None"}}) A new ticket was created: [#{{event.ticket.id}}: {{ event.ticket.subject }}](https://<SWARMICA_HOSTNAME>/tickets/{{event.ticket.id}})"

Suppose a user named Ivan from the organization Firma created a ticket with ID 1234 and the subject 'New ticket,' then:

the construct {{ event.ticket.requester.name }} ({{ event.ticket.requester.organization.name if event.ticket.requester.organization else "None"}}) is converted into 'Ivan (Firma)' in the mustache template, if the requester has no organization, then it becomes 'Ivan (None)'.

the construct [#{{event.ticket.id}}: {{ event.ticket.subject }}](https://<SWARMICA_HOSTNAME>/tickets/{{event.ticket.id}}) is converted into a link to the created ticket. Here, it is necessary to specify the correct <SWARMICA_HOSTNAME> for the corresponding Swarmica installation.