Instructions

1. Log in to Swarmica as Administrator

2. Create a script in Settings - Scripts for the Administrator role

3. Add the script set_group_for_tickets.py

4. Set up Web form settings:

For the list of tickets:

Name: List of tickets
API name: tickets
Type: text field
Required field: on
Read-only: off

It should look like this:

For selecting a group:

Name: Select group
API name: group_uid
Type: Dropdown list
Required field: on
Read-only: off

# Next, you need to enter options for the list of groups in the format:

Name: <GROUP NAME>
API name: <GROUP UID>

It should look like this:

5. Click Save

It should look like this in the end:

6. In the Web form on the right, enter the list of tickets separated by commas, select the group to which the tickets will be assigned, and click Send:

Troubleshooting

You can track the process in the celeryworker container log before running the script:

docker logs swarmica-celeryworker-1 -f --tail 0