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#1906: Sending a report on the transition of requests in/out of the status 'Waiting for client response' by email

Отредактирована: сегодня

Instruction

  1. Log in to Swarmica as Administrator

  2. Create a script in Settings - Scripts with the Administrator role:

  1. Add the script onetime_send_csv_with_ticket_status_change_report.py

  2. Add the following webform parameters:

Name: Group UID
API Name: group_uid
Type: String
Required Field: Yes
Read-Only: No
Name: Date From
API Name: date_from
Type: Date
Required Field: Yes
Read-Only: No
Name: Date To
API Name: date_to
Type: Date
Required Field: Yes
Read-Only: No
Name: Recipient
API Name: recipient
Type: String
Required Field: Yes
Read-Only: No
  1. Click Save

It should look like this in the end:

  1. In the web form on the right, enter the group UID, the selection period (Date From/Date To), the recipient's email address, and click Send

Troubleshooting

You can track the process in the celeryworker container log before running the script:

docker logs swarmica-celeryworker-1 -f --tail 0