Symptoms

When attempting to send a message to support or create a ticket, the following error occurs:

Creating tickets via the web interface is disabled by the system administrator. Please use alternative communication channels with support

The channel is disabled by the system administrator, please use alternative channels to create a ticket

Solution

Option 1

Manually select the required Source channel from the list when creating a ticket:

Option 2

Enable the Swarmica UI channel on the server in Swarmica Settings - Channels - Web:

Cause

The web channel for creating tickets is disabled.